Frequently Asked Questions (FAQ)

Ordering

What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), Shop Pay, PayPal, and other options shown in the footer of this page and at checkout.

Production & Fulfillment

Who prints and ships my order?

We partner with various trusted print-on-demand providers. Your order is printed, packed, and shipped directly to you from the fulfillment location best suited to your address.

How long does production take?

Most orders are produced within 2–3 business days before shipping. During peak seasons (e.g., holidays), production may take longer.

Shipping

How long does shipping take?

Transit time begins after production is complete.

Once shipped, allow 2 - 5 days for delivery

Note: Remote areas or carrier delays (weather, customs) can affect timelines.

How do I track my order?

As soon as your order ships, you’ll receive an email with a tracking number and link. Use it to follow your package’s journey. 

For more information, see our Shipping Policy Page

Changes & Cancellations

Can I change or cancel my order?

Orders move to production quickly. If you need to update sizing, color, address, or cancel, please contact us within 12 hours of purchase and we’ll do our best to help.

Sizing

How do I choose the right size?

Please review our Size Guide before ordering. If you’re between sizes, we generally recommend sizing up for a more relaxed fit.

Returns & Exchanges

What if my item arrives damaged or incorrect?

Our goal is your 100% satisfaction. 

If your order arrives with a defect, misprint, or the wrong item, we’ll replace it at no cost. Email us within 30 days of delivery with your order number and clear photos of the issue.

Do you accept returns for size or preference?

Please double-check the Size Guide and product details prior to purchase.   Please contact us if you have any issues. 

For more information, please see our Return and Refund Policy Page 

Shipping Address Issues

What if my address was entered incorrectly?

Contact us right away. If the order hasn’t entered production or shipped, we’ll try to correct it. If a package returns due to an incorrect address, reshipping costs may apply.

Washing and Care

• Wash and Dry Inside Out
• Machine Wash: Cold with Like Colors
• Tumble Dry: Low Heat
• Do not Bleach
• Do not Dry Clean

Washing and Drying inside out is essential to protecting the printed design. 

If tumble drying, avoid heavyweight companions like winter coats and blankets. 

Still need help?

Email us at fhccbeg@tbeipnzc.pbz or use the Contact Page on our site. Please include your order number for faster assistance.